Some of the questions we get asked about office equipment: if your question is not here,
please contact us and we will be pleased to help.

Q. Do I really need a shredder?
A. Fraud by unscrupulous people is on the increase, including cloning Identities - usually from information found in bins, domestic and commercial! The Data Protection Act, bank, medical &
credit details, all these point to a need of a shredder.

Q. If I need a shredder, how big a model do I require?
A. This depends on how much information you need to destroy on an ongoing basis. We will
ask the relevant questions to identify the best model to suit your individual requirements.

Q. Is it more effective to have a 'all-in-one multifunction machine' to do all the jobs in the office?
A. This depends on the space you have to play with in your office, and whether you want to have all your eggs in one basket ...

Q. If I need a copier, how big a machine will I need?
A. There are many options to chose from, and your choice depends on the volume required, size of paper, optional time saving additional equipment. We will sit down and discuss all your requirements and suggest 'Best Advice' solutions to resolve your problem.

Q. What is networking, and do I need it for my office?
A. This normally refers to linking several computers to copiers/printers/scanners under the word 'connectivity'. It can be very useful to network all your machines, as it allows all your computer users to be able to use your machines individually.

Q. Category 5 cabling has been suggested!?
A. There are many different types of cabling, and although Cat 5 is common, there are other types that your office machinery may require. We would review the requirements of your equipment, and judge each case on its own merits.

Q. Does my office machine need servicing, if so how often?
A. You should think of your office machinery like a car; the more you use it, the more it will need a service.We would usually recommend a yearly service for most equipment.

Q. How long do your engineers usually take to service and repair our office machinery?
A. Most services (when done properly!) take 35-50 minutes, which is why we say our charge gives you up to one hour of engineer time.

Q. Do I need a service contract for my equipment?
A. This is a personal choice, you should not be bullied into thinking it is essential. Service contracts tend to tie you into a long term contract, which might not be easy to wriggle out of ...


Remember, if your question is not answered here, please contact us with your queries.